Our Support Network

We know that our hardware is only part of the hosting experience. Our mission is to exceed our customer's expectations to ensure the service we provide is friendly, efficient, helpful and above all else to resolve any problems as quickly as possible. We provide an online resource for our customers which includes some of the following tools to help resolve any issues: 24/7 Ticket Support Knowledgebase Client Area Login Flash Tutorials Downloads Latest News Check our Server Status You can also view and order new products, domain registration and visit our community forum. With the above is just a small resource to help you with your hosting experience, but if in doubt we are happy to help, and are just an email away. We aim to answer support tickets within 2-4 hours of receipt, 85%* are answered within 1 hour. *Based on 2006/7 Data